Refund policy

At Moodform, every piece is handmade and made-to-order with care, just for you. If your item arrives damaged, defective, or sent incorrectly, we’ll happily make it right — at no cost to you.

Please contact us within 7 days of delivery and send a few photos so we can resolve it quickly. No fuss, no hassle.

Items marked “Final Sale” or “New Life” are sold as-is and aren’t eligible for return.

We feel confident you’ll love your product! Please double-check your order before checkout — we’re standing by to start making it. If you have any questions or concerns, don’t hesitate to reach out at support@moodformstudio.com. We're here to make it right.

How to start a return:

1. Sign in to your account: HERE
Find your order and click “Request Return”. Select your item, provide a reason, and submit.

2. Send us a separate email at support@moodformstudio.com with photos of your damaged product, including your order number, name, and email address.

3. Wait for approval: We’ll review your request and send you an email with our decision. If approved, the email will include the return address and a return label.

4. Ship Your item back- All Items and Original Packaging. Once we receive and inspect your return, we'll process your refund back to your original payment method. Please allow 5 - 10 business days to appear in your account.

Thanks for supporting small business — we’re here to help every step of the way!


Please note: Moodform Studio may update these policies at any time. Changes apply to future orders.